QIXS.AI TELEPHONY & OMNICHANNEL
Sign in Start free trial →
Home / Features / Omnichannel Unified Intelligence
INTELLIGENCE CORE: 'ONE BRAIN, MANY MOUTHS' · REAL-TIME STATE SYNC · UNIFIED CRM

Omnichannel Unified Intelligence.
One Brain, Many Mouths. Zero Context Loss.

Stop torturing customers with disconnected bots. QIXS.AI powers Voice Telephony, WhatsApp, Web Chat, and Email from a single centralized intelligence core. When a customer chats on WhatsApp and calls your phone line, context syncs instantly.

Deploy Unified Brain Free → Explore Milvus Vector RAG
[ STATE_GRAPH: DISTRIBUTED_REDIS_MESH ] CUSTOMER: ROHIT SHARMA (#CUST-7729) ACTIVE CHANNELS: WHATSAPP + INBOUND PHONE CALL
STATE SYNC LATENCY: < 4.2ms (Zero Drift)
TOUCHPOINT 01: WHATSAPP BOT (10:14 AM) LOGGED TO BRAIN
"Hi, my flight 6E-512 was delayed by 3 hours. Can I reschedule my hotel airport pickup in Bengaluru?"
"Hello Rohit! I've noted your flight delay. Pickup updated to 4:45 PM. Driver details will follow."
CENTRAL STATE GRAPH WRITTEN:
Intent: FlightDelay · Entity: 6E-512 · Status: Rescheduled 4:45 PM
TOUCHPOINT 02: INBOUND PHONE CALL (10:19 AM) INSTANT RECOGNITION

[Caller dials concierge hotline (+91 80 4000 9999) from same registered mobile number]

AI VOICE AGENT (SHREYA): "Hello Rohit! Welcome back. Are you calling regarding your updated 4:45 PM airport pickup for flight 6E-512 in Bengaluru?"
CALLER OUTCOME: "Wow, yes! Exactly. Just wanted to confirm if the cab is an SUV."
RESULT: ZERO REPETITION · SUB-650MS CADENCE · 100% RETENTION
01 / UNIFIED BRAIN
1 Knowledge Base & Master Prompt
02 / CHANNELS
Voice, WhatsApp, Web Chat, Email
03 / REAL-TIME SYNC
<5ms Redis Cross-Channel State Sync
04 / TIMELINE
Single Customer Journey View
05 / MID-CALL TRIGGERS
Send WhatsApp Artifacts While on Call
06 / DPDP GOVERNANCE
Universal Sovereign PII Redaction
[ ARCHITECTURAL PILLARS : OMNICHANNEL CORE ]

The Engineering Behind 'One Brain, Many Mouths'

Most businesses operate 4 distinct silos: a legacy telephony IVR, a standalone WhatsApp BSP, a website chat widget, and an email ticketing system. QIXS.AI unifies them into a single coherent intelligence.

01 / CENTRALIZED MASTER PROMPT

One Knowledge Base to Update

Update your pricing, product catalog, or business policy once. The change propagates instantly to voice phone calls, WhatsApp messages, website chat widgets, and support email responses within 100ms.

PROPAGATION: INSTANT GLOBAL BROADCAST
02 / UNIFIED CROSS-CHANNEL MEMORY

Never Make Customers Repeat Themselves

Whether a customer started on WhatsApp, submitted a web lead form, or called your hotline yesterday, the AI agent maintains persistent conversational state, previous objections, and agreed-upon price quotes.

STATE STORE: REDIS IN-MEMORY MESH
03 / REAL-TIME MULTI-MODAL HANDOFF

Send WhatsApp Messages During Voice Calls

When a caller asks for a brochure, location map, or payment link while speaking to your voice AI agent, the agent says "I've just sent the brochure to your WhatsApp right now!" and delivers it in under 2 seconds.

DISPATCH SPEED: < 2S PARALLEL PUSH
04 / MULTI-LINGUAL VOICE & TEXT

Hindi, Hinglish & Indian English Fluency

Maintain cultural and linguistic consistency. If a customer chats in Hinglish on WhatsApp, the AI continues the conversation in fluid Hinglish when calling them back, matching regional vernacular nuances.

LANGUAGES: 12 INDIC + ENGLISH + HINGLISH
05 / UNIFIED CRM TIMELINE

Complete Omnichannel Customer Dossier

Sales closers and support supervisors view a single chronological stream containing voice call recordings, WhatsApp transcripts, payment receipts, and automated disposition tags inside the Built-in CRM.

CRM: BUILT-IN & TWO-WAY WEBHOOKS
06 / SOVEREIGN DATA LOCALIZATION

DPDP Act 2023 & ISO 27001 Protection

All conversational records across every channel reside strictly inside sovereign Indian cloud infrastructure (AWS Mumbai ap-south-1), with automated PII masking across voice audio and chat text.

RESIDENCY: 100% IN-COUNTRY MUMBAI
[ ARCHITECTURE COMPARISON ]

QIXS.AI Omnichannel Core vs Fragmented Stacks

Compare our unified intelligence mesh against disparate, disconnected multi-vendor systems.

Capability & Metric QIXS.AI Omnichannel Unified Intelligence Fragmented Multi-Vendor Stacks (IVR + Wati + Intercom)
Knowledge & Prompt Management Single central knowledge base & prompt 4 separate prompts maintained across 4 dashboards
Cross-Channel Context Sync Instant sub-5ms Redis state synchronization Zero context transfer; customer repeats info
Mid-Call Multi-Modal Actions Trigger WhatsApp PDF / UPI link while on phone call Impossible; voice and messaging tools cannot talk
Customer Timeline View Unified chronological stream of Voice + WhatsApp Scattered data logs across 3-4 separate databases
Total Monthly Software Cost Single unified INR plan from ₹999/month ₹15,000 – ₹45,000/mo across multiple SaaS tools
Data Sovereignty & DPDP 100% Mumbai data residency & universal masking Data fragmented across US/EU multi-tenant servers
[ FREQUENTLY ASKED QUESTIONS ]

Omnichannel Intelligence FAQs

The 'One Brain, Many Mouths' architecture means your enterprise configures a single central knowledge base, policy guardrails, and system prompt. This single AI brain concurrently powers your Voice Telephony agents, WhatsApp Business bot, website chat widget, and email support with 100% factual and contextual consistency.
When a customer interacts on WhatsApp, their messages, product interests, and sentiment are atomically indexed to their unified CRM contact profile. If that customer calls your telephone line 5 minutes later, the voice AI agent instantly greets them referencing their exact WhatsApp inquiry without asking them to repeat themselves.
Yes. During a voice phone call, the AI or human agent can trigger an instant WhatsApp message (such as a floor plan PDF, payment link, or calendar invite) while keeping the voice call active on the phone.
Unlike fragmented point solutions where voice, chat, and email live in separate vendor silos, QIXS.AI routes all events through an in-memory Redis state graph and Milvus vector index, creating a single immutable timeline per user identity.
Yes. All cross-channel conversations across Voice, WhatsApp, and Web Chat are encrypted in transit and at rest within AWS Mumbai (ap-south-1). Automated PII masking redacts sensitive personal identifiers like Aadhaar and PAN numbers across all channels simultaneously.
[ UNIFY YOUR CHANNELS ]

Deploy One Brain Across All Channels

Deliver seamless customer journeys across Voice, WhatsApp, and Web Chat with zero context loss.