How does the AI resolve 80% of Level-1 (L1) support tickets without human assistance?

Grounded in your company knowledge base via high-speed Milvus Vector RAG, the AI answers product troubleshooting queries, refund guidelines, billing breakdowns, and delivery tracking in sub-650ms natural conversation, deflecting routine L1 tickets.

What helpdesk and ticketing systems are supported?

QIXS.AI integrates natively with Zendesk, Freshdesk, Zoho Desk, Jira Service Management, and Salesforce Service Cloud. The AI creates tickets, logs full call transcripts, sets priority tags, and assigns tickets automatically.

How does warm escalation to a human agent work when a customer is dissatisfied?

If sentiment analysis detects frustration or if the caller explicitly requests a person, the AI bridges the call to a human support agent's softphone with a real-time Screen-Pop displaying caller history, sentiment trend, and an AI summary.

Can the support agent communicate in Hindi and Indian English?

Yes. The agent is powered by Sarvam Saaras v3 and Deepgram Nova-2 speech models, allowing customers to explain complex technical issues or billing disputes in everyday conversational Hinglish.

Does the system provide post-call CSAT surveys?

Yes. Upon resolution, the AI can ask a 1-question voice CSAT score or immediately push a 1-click WhatsApp feedback prompt via Meta Cloud API.

SUPPORT TELEPHONY ENGINE · 24/7 L1 QUERY RESOLUTION · WARM HUMAN HANDOFF

Autonomous AI Customer Support & 24/7 Helpdesk Agent

Deliver instant, sub-650ms resolution on every inbound call. QIXS.AI deploys an autonomous Customer Support and Helpdesk agent that resolves over 80% of routine L1 support inquiries. Automatically generate Ticket records in Zendesk or Freshdesk, and seamlessly escalate complex cases to a Human Agent with live real-time Screen-Pop.

Deploy Support Agent Free → Dial Live Support Demo: (+1) 877-589-9631

L1 Ticket Deflection

82% First Contact

Instant answers to billing, order tracking, and setup queries without human queues.

Average Hold Time

0 Seconds

Eliminates agonizing customer hold times with unlimited elastic concurrency.

Support Cost Savings

70% Reduction

Replaces expensive multi-shift BPO seats with autonomous voice telephony.

Helpdesk Integrations

Freshdesk & Zendesk

Automated bi-directional sync of ticket logs, audio recordings, and CSAT scores.

[ 01 / LIVE CONVERSATION DEMO ]

Listen to Shreya — Autonomous Level-1 Support Resolution

Experience sub-650ms conversational troubleshooting, refund policy explanation, and instant ticketing.

CALL ROUTING: HELPDESK L1 GATEWAY · CODEC: OPUS / G.711 · VAD: ACTIVE

LATENCY: 620MS (p50)

AI (Shreya)

"Namaste! CloudPay Support mein aapka swagat hai. Main Shreya bol rahi hoon. Kya main aapke merchant settlement ya QR payment issue mein help kar sakti hoon?"

Customer

"Mera kal ka daily settlement amount ₹14,200 mere HDFC bank account mein credit nahi hua hai. UTR number check karke bataiye."

AI (Shreya)

"Maine aapka registered merchant account #MID-8812 fetch kar liya hai. Kal bank holiday hone ke karan batch settlement process subah 8:00 AM par initiate hua hai with UTR #HDFC09823145. Yeh amount maximum 11:30 AM tak aapke account mein credit ho jayega. Kya main yeh details aapke WhatsApp par share kar doon?"

Customer

"Haan please, UTR receipt WhatsApp par bhej dijiye. Problem solve ho gayi, thank you!"

AI Action

[SYSTEM EVENT]: Freshdesk Ticket #FD-4019 resolved with status 'Closed - L1 Automated' · WhatsApp UTR receipt dispatched via Meta Cloud API · Positive sentiment logged (+0.92).

[ 02 / SUPPORT CAPABILITIES ]

High-Performance AI Helpdesk Features

CAPABILITY 01

Zero-Hallucination Knowledge Base

Grounded in your documentation, product manuals, and FAQs using Milvus Vector RAG, ensuring answers are 100% accurate and verifiable.

CAPABILITY 02

Automated Ticket Lifecycle Sync

Creates, updates, and resolves tickets in Zendesk, Freshdesk, and Zoho Desk with structured categories, tags, and conversation transcripts.

CAPABILITY 03

Warm Escalation with Screen-Pop

When tier-2 human expertise is required, the AI initiates a WebRTC warm transfer, popping customer history and problem summary on the agent's screen.

CAPABILITY 04

Real-Time Sentiment Monitoring

Tracks caller tone and frustration levels token-by-token. If negative sentiment crosses safety thresholds, supervisor alerts are triggered immediately.

CAPABILITY 05

Omnichannel Context Continuity

Maintains shared memory across Voice, WhatsApp, and Web Chat. The AI knows what the customer asked on chat earlier in the morning.

CAPABILITY 06

Automated WhatsApp CSAT Surveys

Dispatches post-call 1-click satisfaction surveys on WhatsApp via Meta Cloud API, providing actionable quality insights for leadership.

[ 03 / FREQUENTLY ASKED QUESTIONS ]

Customer Support Telephony Questions Answered

QIXS.AI enforces strict confidence threshold gating and citation requirements against your Milvus Vector Knowledge Base. If the answer cannot be verified directly from ingested corporate documents, the AI gracefully offers to transfer the caller to a human agent.

Yes. Through our Built-in Live Console, supervisors and senior agents can monitor live call audio, read real-time streaming transcripts, and whisper guidance to the AI or bridge the call with a single click.

You can upload PDF guides, Zendesk/Freshdesk knowledge bases, API docs, or live website URLs. Our automatic vector embedding pipeline ingests and indexes documentation in under 10 minutes.

QIXS.AI scales elastically across hundreds of concurrent SIP lines. During service outages, you can update a broadcast notice in the dashboard in real-time, allowing the AI to inform thousands of callers simultaneously without crashing your phone lines.

Pricing starts at ₹999/month plus ₹4.50/minute of actual call time. There are no per-seat software fees, allowing support teams of any size to deploy 24/7 AI-powered assistance.

TRANSFORM YOUR CUSTOMER SUPPORT CSAT

Resolve 80% of L1 Support Queries in Under 650ms

Eliminate hold queues and empower your human agents with live Screen-Pop intelligence.

Start Free Trial → Dial Demo Agent: (+1) 877-589-9631