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SYSTEM FEATURE: BUILT-IN CRM · WEBRTC SOFTPHONE · REAL-TIME SCREEN-POP

Built-in Live Agent Console & CRM.
Zero Extra Seat Tax. Pure Telephony Speed.

Why pay ₹2,500/seat/month for third-party CCaaS tools? QIXS.AI includes a full-featured, in-browser WebRTC Softphone, sub-10ms real-time Screen-Pop, seamless warm transfers, and visual Lead Stages built right into your voice telephony workflow.

Launch Agent Console Free → Test Live Voice Simulator
[ AGENT CONSOLE: LIVE_WEBRTC_SESSION ] AUDIO: OPUS HD / 48kHz CALL ID: #QC-98421
SCREEN-POP LATENCY: 8.4ms (Instant)
INBOUND CALLER IDENTIFIED

Vikram Malhotra

HIGH INTENT · 88% HOT
PHONE
+91 98765 43210
LOCATION
Gurugram, HR
STAGE
Site Visit Demo

AI Agent (Aditya): "Good afternoon Vikram, I understand you're inquiring about the 3-BHK luxury units at Cyber City Heights?"

Caller (Vikram): "Yes, I need to know the possession date and whether Saturday site visits are open."

[AI Warm Transfer Triggered: Sentiment Score 0.92 Positive → Human Sales Closer]

WEBRTC SOFTPHONE DIALER ● ONLINE & READY
LEAD PIPELINE STAGE:
New Contacted Qualified Negotiation Won
TWO-WAY SYNC: ZOHO CRM / HUBSPOT RECORDING: DOT WORM (2 YR)
01 / LATENCY
<10ms Real-Time Screen-Pop Trigger
02 / HARDWARE
100% In-Browser WebRTC (Zero Install)
03 / HANDOFF
0ms Audio Drop Warm Call Transfer
04 / PIPELINE
Visual Kanban Lead Stages & Dispositions
05 / INTEGRATION
Bi-Directional Webhooks (Zoho, Salesforce)
06 / SOVEREIGNTY
DoT 2-Yr CDR & DPDP 2023 Masking
[ ARCHITECTURAL PILLARS : BUILT-IN CRM ]

Engineered for High-Velocity Closing Teams

Traditional contact centers force sales teams to toggle between clunky PBX dialers, separate CRM browser tabs, and detached analytics suites. QIXS.AI unifies the entire stack into a single, high-speed operational console.

01 / WEBRTC SOFTPHONE

Carrier-Grade Audio In Any Browser

Eliminate expensive IP desk phones and SIP software. Agents make and receive high-definition phone calls straight from Chrome, Edge, or Firefox using WebSockets and WebRTC with automatic jitter buffer management and echo cancellation.

CODEC: OPUS / G.711 HD AUDIO
02 / REAL-TIME SCREEN-POP

Instant Context Before You Say Hello

The exact millisecond a call connects or transfers from the AI agent, your screen pops with the customer's full identity, past WhatsApp messages, website browsing intent, and live sentiment trajectory so reps never ask "How can I help you?" blindly.

POP SPEED: <10MS EVENT BUS
03 / SEAMLESS WARM TRANSFER

Zero Dropped Calls or Awkward Silences

When an AI agent finishes qualifying a lead, it puts the customer on a polite 2-second hold, alerts the human closer with a synthesized audio briefing, and bridges the WebRTC session with zero audio packet loss.

HANDOFF LOSS: 0.00% PACKETS
04 / CUSTOMIZABLE LEAD STAGES

Kanban Pipeline with Automated Movement

Track leads as they transition from New Inquiry to Contacted, Demo Scheduled, In Negotiation, and Closed Won. Automatic webhook triggers move stage cards based on call outcomes, WhatsApp replies, or manual rep override.

PIPELINE: KANBAN & TABLE VIEWS
05 / AI CALL DISPOSITIONS

Automated Notes & Action Follow-ups

Say goodbye to manual data entry. Post-call LLM summarization extracts key meeting action items, generates structured JSON fields, tags call disposition, and drafts follow-up WhatsApp messages in under 3 seconds.

AUTO-SUMMARY: SUB-3S COMPLETION
06 / DOT & DPDP COMPLIANCE

2-Year Immutable CDR & PII Redaction

Meet all Indian regulatory standards out of the box. Store Call Detail Records (CDRs) for 2 years per DoT mandate, with automatic Aadhaar, PAN card, and banking account number masking in compliance with the DPDP Act 2023.

SECURITY: SOC 2 · ISO 27001 · WORM
[ BENCHMARK SPECIFICATIONS ]

QIXS.AI Built-in CRM vs Legacy Stacks

Compare our native, unified architecture against stitched-together legacy software combinations.

Capability & Metric QIXS.AI Built-in CRM Console Legacy PBX + External CRM (Zoho/Salesforce)
Agent Seat Pricing Included in base plans (₹0 extra seat tax) ₹1,500 – ₹3,500 / seat / month per agent
Softphone Architecture Native In-Browser WebRTC (No install needed) Heavy CTI plugins or physical desk phones
Screen-Pop Latency Sub-10ms (Real-time WebSocket event) 2.5s – 6.0s (Slow REST webhook polling)
AI-to-Human Warm Transfer Atomic audio bridging with 0ms audio dropout Cold blind transfer; frequent dropped calls
Context Synchronization Unified Voice, WhatsApp, Chat timeline Fragmented across separate third-party silos
Call Disposition & Summaries AI auto-generates structured notes & tags in 3s Manual data entry by sales reps (10 min/call)
Indian Regulatory Compliance Built-in TRAI 140/160 & DoT 2-Yr CDR Storage Requires custom enterprise IT configuration
[ FREQUENTLY ASKED QUESTIONS ]

Built-in CRM & Live Console Details

The QIXS.AI Built-in CRM is a native, in-browser contact management and live agent dispatch console. It eliminates the need for expensive third-party CCaaS seat licenses by providing an embedded WebRTC softphone, real-time Screen-Pop with caller history and AI sentiment, visual lead stages pipeline, and automated call disposition recording.
When an AI voice agent detects an escalation trigger (e.g. buyer asks for human closing or complex technical advice), it triggers an atomic WebRTC bridge. Within 10ms, the human agent console receives a Screen-Pop displaying the customer's full identity, live transcript, sentiment trend, qualified BANT attributes, and AI-suggested next actions.
No. The built-in softphone runs 100% inside any modern web browser using standard WebRTC. It delivers high-definition OPUS audio with automated acoustic echo cancellation, jitter buffering, and zero hardware installation.
Yes. You can define custom lead stages (e.g., New Inquiry, Site Visit Scheduled, KYC Pending, Won, Lost) and mandatory call disposition tags (e.g., Interested, Callback Requested, Unreachable). All updates sync bidirectionally with external CRMs like Zoho, Salesforce, and HubSpot via webhooks.
Yes. All voice calls, transcripts, and CDRs are encrypted with AES-256 and stored exclusively in Indian cloud regions (AWS Mumbai ap-south-1). Call Detail Records (CDRs) are retained for 2 years in compliance with DoT mandates, with automated Aadhaar/PAN PII redaction per the DPDP Act 2023.
[ READY TO DEPLOY CONSOLE ]

Give Your Sales Closers Real-Time Superpowers

Deploy autonomous voice agents with integrated human agent softphones and real-time Screen-Pop in under 5 minutes.