How does QIXS.AI reduce Return to Origin (RTO) rates for Cash on Delivery (COD) orders?

QIXS.AI triggers an autonomous verification call within 3 minutes of an order being placed on Shopify, WooCommerce, or custom stores. The AI confirms customer intent, validates the delivery pincode, and offers an instant 5% discount incentive to convert the COD order to online UPI payment via WhatsApp.

How does automated NDR (Non-Delivery Report) resolution work?

When a courier partner (Shiprocket, Delhivery, BlueDart, ClickPost) flags a delivery failure due to an incorrect address or customer unavailability, QIXS.AI immediately calls the buyer to capture accurate landmark directions and schedules a convenient re-attempt delivery window, updating the courier API in real-time.

Can the AI handle post-purchase customer support inquiries regarding order tracking?

Yes. When customers call your support line, QIXS.AI fetches real-time airway bill (AWB) tracking status, expected delivery dates, and return/exchange eligibility, resolving over 80% of support queries instantly without human intervention.

What logistics and e-commerce platforms does QIXS.AI support?

QIXS.AI provides turnkey integrations with Shopify, WooCommerce, Magento, Shiprocket, Delhivery, ClickPost, Unicommerce, and Zoho Inventory.

Can customers switch from Cash on Delivery to UPI during the verification call?

Yes. When a buyer expresses willingness to prepay, the AI dynamically generates a discounted Razorpay/Cashfree payment link and pushes it to their WhatsApp via Meta Cloud API, eliminating COD fraud and courier remittance delays.

E-COMMERCE TELEPHONY · SUB-3MIN COD VERIFICATION · NDR LOGISTICS SYNC

Autonomous Voice AI for Indian E-Commerce & D2C Brands

Slash Return to Origin (RTO) losses and protect gross margins. QIXS.AI automates Cash on Delivery (COD) order verification in under 3 minutes, captures missing address landmarks on NDR courier exceptions, and resolves 80%+ of post-purchase delivery inquiries for fast-growing E-Commerce and D2C brands across India.

Deploy E-Commerce Voice Agent Free → Dial Live D2C Demo: (+1) 877-589-9631

RTO Rate Reduction

- 34% Lower

Filters out impulse buyers and invalid addresses before dispatching shipments.

NDR Re-attempt Recovery

+ 58% Success

Captures corrected landmarks via voice and schedules second-attempt delivery.

COD to Prepaid Conversion

22% Converted

Incentivizes instant WhatsApp UPI payment links with small checkout discounts.

Logistics Integrations

Shiprocket & Delhivery

Direct API hooks update order status and courier delivery instructions automatically.

[ 01 / LIVE CONVERSATION DEMO ]

Listen to Pooja — Instant COD Order Confirmation

Experience sub-650ms conversational latency verifying order items, address pincodes, and payment methods.

CALL ROUTING: D2C E-COMMERCE GATEWAY · CODEC: OPUS / G.711 · VAD: ACTIVE

LATENCY: 620MS (p50)

AI (Pooja)

"Namaste Rahul ji! Main UrbanGlow Lifestyle se Pooja bol rahi hoon. Aapne abhi hamari website par Cash on Delivery par Beard Grooming Kit order kiya hai of amount ₹1,299. Yeh call aapke order aur delivery address confirm karne ke liye hai. Kya aap is order ko confirm karna chahte hain?"

Customer

"Haan confirm hai. Par address mein flat number mention karna bhool gaya tha — Flat 402, Green Valley Apartments."

AI (Pooja)

"Maine aapka address update kar diya hai: Flat 402, Green Valley Apartments, Pincode 110070. Aur Rahul ji, agar aap abhi UPI ya online card se pay karte hain, toh aapko extra ₹100 instant discount milega and final amount ₹1,199 ho jayega. Kya main WhatsApp par payment link bhej doon?"

Customer

"Great! WhatsApp par link bhej dijiye, main Google Pay se pay kar deta hoon."

AI Action

[SYSTEM EVENT]: Order #UG-9941 Address updated in Shopify · Razorpay UPI link generated for ₹1,199 · WhatsApp dispatched via Meta Cloud API · Order tagged 'Prepaid Conversion - Pending Payment'.

[ 02 / D2C CAPABILITIES ]

Engineered to Maximize E-Commerce Profitability

CAPABILITY 01

Sub-3-Minute COD Verification

Automatically dials customers moments after checkout to verify purchase intent, cancelling fake orders before fulfillment and packaging costs occur.

CAPABILITY 02

Automated NDR Voice Triage

When courier scans return 'Customer Unavailable' or 'Incomplete Address', the AI calls the buyer, collects precise landmarks, and updates Shiprocket/Delhivery.

CAPABILITY 03

Prepaid Conversion Upsell

Offers dynamic discount coupons (e.g. ₹50 or 5% off) during the verification call, converting high-risk COD orders into guaranteed prepaid shipments.

CAPABILITY 04

WISMO ("Where Is My Order") Support

Inbound AI voice agents instantly query your logistics backend, providing real-time package location, estimated delivery time, and driver contact info.

CAPABILITY 05

Return & Exchange Automation

Qualifies customer return requests based on return window policies, initiates replacement orders, and schedules reverse courier pickups automatically.

CAPABILITY 06

Meta WhatsApp Cloud API Integration

Synchronizes voice qualification with interactive WhatsApp messages, delivery updates, order invoices, and UPI payment buttons.

[ 03 / FREQUENTLY ASKED QUESTIONS ]

E-Commerce & D2C Telephony Questions Answered

QIXS.AI features zero-code plug-and-play integrations with Shopify and WooCommerce. Connect your store in under 5 minutes, configure your COD verification rules, and start automating verification calls immediately.

The AI politely captures the cancellation reason (e.g. ordered by mistake, found cheaper alternative), marks the order as 'Cancelled' in Shopify/WooCommerce, and halts fulfillment, preventing wasted two-way courier shipping fees.

Yes. Powered by Sarvam Saaras v3 Indic speech recognition, QIXS.AI excels at transcribing vernacular landmark terms (e.g., 'pili kothi ke paas', 'panchayat bhavan ke samne') and maps them directly into courier shipping notes.

WhatsApp messages often have only 20-30% open and response rates among COD buyers. A proactive voice call within 3 minutes achieves an 80%+ immediate answer rate, delivering double the confirmation speed and preventing shipment delays.

QIXS.AI offers clear, transparent INR pricing starting at ₹999/month plus ₹4.50/minute of actual call time. For a brand handling 1,000 COD orders monthly, total verification costs are under ₹5,000, saving over ₹60,000 in avoided RTO courier penalties.

STOP UNNECESSARY RTO LOSSES TODAY

Automate COD Verification & NDR Address Recovery

Protect gross margins and increase delivery success rates with sub-650ms autonomous voice telephony.

Start Free Trial → Dial Demo Agent: (+1) 877-589-9631