How does QIXS.AI protect patient privacy under HIPAA and the DPDP Act 2023?

QIXS.AI features real-time Named Entity Recognition (NER) that automatically redacts protected health information (PHI), diagnostic terms, prescription names, and national health IDs (ABHA) from voice transcripts and logs. Data is encrypted in transit (TLS 1.3) and at rest (AES-256) within sovereign AWS Mumbai data centers.

Can the AI check real-time doctor availability across multiple hospital departments?

Yes. QIXS.AI integrates with hospital information systems (HIS), Practo Ray, KareXpert, and Cerner via REST APIs and HL7/FHIR protocols. The AI checks consultant schedules, breaks, emergency surgeries, and room allocations in real-time before confirming OPD bookings.

In which languages can patients communicate with the hospital AI agent?

QIXS.AI natively understands and converses in Hindi, Indian English, Hinglish, Tamil, Telugu, Kannada, Marathi, and Bengali, ensuring elderly and regional patients receive clear medical guidance without language friction.

How does QIXS.AI handle medical emergencies during voice calls?

Our zero-hallucination Clinical Triage Protocol immediately detects critical symptom keywords (chest pain, acute breathlessness, severe trauma) and triggers an emergency warm transfer to the casualty desk softphone while advising the caller to contact emergency services (108/112).

Does the system send appointment slips and preparation instructions on WhatsApp?

Yes. Immediately upon call completion, QIXS.AI delivers an official WhatsApp message via Meta Cloud API containing the doctor's name, room number, appointment time, fasting/preparation guidelines, and a Google Maps hospital navigation pin.

HEALTHCARE TELEPHONY · 24/7 OPD TRIAGE · HIPAA & DPDP ACT 2023 COMPLIANT

Autonomous Voice AI for Healthcare, Hospitals & Diagnostic Clinics

Relieve overwhelmed hospital front desks and slash OPD no-show rates. QIXS.AI automates Healthcare patient triage, OPD appointment scheduling, doctor schedule synchronization, and diagnostic prep reminders across Hindi, English, and regional Indian languages. Maintain uncompromising Doctor-patient confidentiality with DPDP Act and HIPAA-compliant sovereign infrastructure.

Deploy Healthcare Voice Agent Free → Dial Live Medical Demo: (+1) 877-589-9631

Front Desk Call Deflection

82% Automated

Resolves OPD slot inquiries and hospital directions without receptionist intervention.

OPD No-Show Reduction

- 44%

Automated voice reminder calls 3 hours prior with 1-click WhatsApp reschedule options.

Patient Privacy & Redaction

DPDP & HIPAA

Automated PHI redaction masks medical diagnoses and ABHA IDs from call archives.

HIS & EMR Integration

HL7 / FHIR API

Real-time bi-directional sync with Practo, KareXpert, Cerner, and custom hospital databases.

[ 01 / LIVE CONVERSATION DEMO ]

Multilingual Patient Triage & OPD Doctor Booking

Listen to how QIXS.AI triages symptoms, verifies consultant availability, and books specialist appointments.

CALL ROUTING: HEALTHCARE HIS SIP GATEWAY · CODEC: G.711 · PHI MASKING: ENABLED

LATENCY: 630MS (p50)

AI (Pooja)

"Namaste! Metro Super Specialty Hospital mein aapka swagat hai. Main Pooja bol rahi hoon. Kya main aapke liye OPD appointment book kar sakti hoon ya kisi specific doctor ki availability check karni hai?"

Patient

"Mere father ko pichle 2 din se knee pain aur swelling ho rahi hai. Orthopedic specialist Dr. Kapoor available hain kal morning mein?"

AI (Pooja)

"Dr. Rajesh Kapoor kal subah 10:00 AM se 1:00 PM tak OPD OPD Block C mein available hain. Kal 11:15 AM ka slot open hai. Kya main patient ka naam aur contact number verify kar ke yeh slot confirm kar doon?"

Patient

"Haan please. Patient name is Rameshwar Gupta, age 62. Slot 11:15 AM book kar dijiye."

AI Action

[SYSTEM EVENT]: Appointment ID #OPD-88219 confirmed in Hospital HIS · WhatsApp digital appointment slip & OPD Floor Map dispatched via Meta Cloud API · Fasting advice shared for blood profile.

[ 02 / CLINICAL CAPABILITIES ]

Designed for High-Volume Healthcare Operations

CAPABILITY 01

24/7 Inbound OPD Booking

Allows patients to book, reschedule, or cancel doctor consultations at midnight without waiting for morning hospital call center shifts.

CAPABILITY 02

Doctor Schedule Sync

Instant bi-directional synchronization with consulting doctors' digital rosters, automatically locking booked slots and honoring leave schedules.

CAPABILITY 03

Automated Diagnostic Reminders

Calls patients before blood tests, MRI scans, or endoscopy procedures to communicate mandatory fasting rules, medication stops, and timing.

CAPABILITY 04

Post-Discharge Care Follow-Up

Conducts automated day-3 and day-7 recovery check-in calls, assessing pain levels, medication adherence, and escalating complications to nursing staff.

CAPABILITY 05

Emergency Triage & Warm Transfer

Recognizes severe medical distress and immediately initiates a priority WebRTC warm transfer to the emergency casualty room supervisor.

CAPABILITY 06

Instant WhatsApp Prescription Slip

Transmits official appointment tokens, doctor room numbers, and hospital gate directions straight to the patient's WhatsApp chat.

[ 03 / FREQUENTLY ASKED QUESTIONS ]

Healthcare Telephony Questions Answered

Yes. QIXS.AI supports multi-tenant and multi-branch architectures. A single AI platform can intelligently route callers to Cardiology in South Delhi, Orthopedics in Gurugram, or Pediatrics in Bengaluru based on caller intent and location.

QIXS.AI is powered by leading Indian speech models (Sarvam Saaras v3 and Deepgram Nova-2), fine-tuned on diverse regional Indian accents across Northern, Southern, and Eastern states for speech recognition accuracy exceeding 96%.

Yes. All patient health identifiers and call recordings are hosted exclusively in AWS Mumbai (ap-south-1) with AES-256 encryption. Automated PII redaction cleanses transcripts of sensitive health conditions, ensuring full compliance with both the DPDP Act 2023 and global HIPAA standards.

QIXS.AI triggers an instantaneous WebRTC warm transfer to the nurse station softphone. The coordinator receives a real-time Screen-Pop showing the patient's name, symptom description, past visit history, and live call transcript before answering.

A standard hospital deployment with doctor schedule synchronization, WhatsApp confirmation integration, and SIP trunk connection takes under 3 business days using our pre-built healthcare connectors.

ELEVATE PATIENT EXPERIENCE WITH VOICE AI

Automate OPD Appointment Booking 24 Hours a Day

Reduce front desk wait times and eliminate appointment no-shows with HIPAA & DPDP Act compliant Voice AI.

Start Free Trial → Dial Demo Agent: (+1) 877-589-9631